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FAQ List

ARE ALL OF YOUR PAINTINGS ORIGINAL?

 A 100% yes. All our paintings are signed by the artists by mandate. The artworks sold at MAG are passed through scrutiny tests, to ensure authenticity, quality, originality and content.

CAN I PUT A PAINTING ON HOLD?

Yes, you can put a painting on hold for a period of time. You will have to get in touch at hold@massiveartgallery.com

CAN I RETURN A PRODUCT AFTER DELIVERY?

Yes, we have a friendly return policy in place. We offer all of our customers a no questions asked, 10 day money back guarantee. We would require to have the art work returned in the same physical condition as it was when you received it. To get more information or to arrange a return, please contact us at return@massiveartgallery.com

DOES MAG GIFT WRAP MY ORDER?

Absolutely, yes. Just choose the option to gift wrap while you check out.

HOW LONG DOES STANDARD SHIPPING TAKE?

All shipments are done within 2 working days or 48 hours.

HOW LONG WILL IT TAKE FOR THE PRODUCT TO REACH ME?

The standard time of delivery is anywhere between 10 to 14 days from day of shipping. 

HOW MUCH DOES SHIPPING COST?

You do not pay any shipping charges. In other words, the shipping to anywhere in the world, is free from MAG. 

What if I don't like a painting after delivery?

We offer all of our customers a 10 Day Money Back Guarantee. This ensures that our customers can decide to return delivered artwork within 10 days from the day of delivery. If for any reason you fall out of love with your painting within 10 days of receiving it, we will be happy to give you a refund, no questions asked. If you would like to return a painting, please make sure that it is in the same physical condition as it was when you received it. To get more information or to arrange a return, please contact us at sales@massivegallery.com

WILL MY PAINTING BE SAFE DURING DELIVERY?

Right from shipping to delivery, your ordered art work is dealt with utmost care. Specially trained staffs are designated to safely pack the art work with protective Styrofoam, bubble wrap, shredded paper and casings, depending on the kind of art work shipped.